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Uninstall deletes my SFP files...

Posted: Mon Mar 03, 2014 5:00 pm
by clabedz

This is at least the second time I had to perform an uninstall/reinstall of the Suite software on my laptop. And it was the second time I lost SFP files.

Today I installed the latest version of the Suite after some laptop issues, but my server is running one version back. I found that I had to uninstall and reinstall the Suite on my laptop to get them in sync. After the reinstall, my SFP files were all missing. This happened a while back and I got help from this forum to rebuild my project. This time, I was smarter than the average bear... I made two copies of the Noventri Suite Projects folder - one in the same folder as the existing folder on my C drive and another on a completely separate drive.

Both times I ran the uninstall (but did *not* check boxes in the wizard to uninstall folders, etc), only the SFP files were gone from all folders under My Documents. Thankfully this time I had the files elsewhere to recover. You might want to look into this for future releases though. Unless, of course, I am the only one who has ever had this problem.


Re: Uninstall deletes my SFP files...

Posted: Mon Mar 03, 2014 10:58 pm
by David L
Hi cabedz,

Sorry for the late reply,

We have passed this on to our development team, and they are trying to recreate it. Hopefully we can have an answer for you shortly.