Player not getting DHCP address

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Player not getting DHCP address

Post by mark_anderson_us »

recently moved to a new office at work

Fired up my spare SF-200 (has been off for 6 months). It cannot obtain an DHCP address and weirdly MAC address shows as 00:00:00:00:00:00 in wireshark

Tried 3 different networks: same thing, always falls back to

tried booting with and without USB stick

tried reformatting Usb stick


if I put my laptop on, I can usually connect

Anyone got any ideas?



Re: Player not getting DHCP address

Post by Martin-Noventri »

Hi Mark,

Can you access the player's web config menu when your laptop is set to

If so, click on the Default button and Submit the change to reset the player to factory default network settings and see if this resolves the issue.

If you need further assistance, please reach out to us at and we can continue to investigate.

Kind regards,
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